Welcome to Winbox CleanWeave Solutions. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Terms

These Terms and Conditions (“Agreement”) govern your use of our website, services, and any content or information associated with them. If you do not agree with any part of this Agreement, you should refrain from using our services.

2. Services Provided

Winbox CleanWeave Solutions provides a range of fabric care services, including but not limited to:

• Upholstery Cleaning
• Carpet Cleaning
• Stain Removal & Odor Treatment
• Fabric Protection & Maintenance

We reserve the right to change or discontinue any of the services at any time without prior notice.

3. Service Areas

We offer our services in the following areas: Kuala Lumpur, Selangor, and Johor. Our service availability may vary based on location and other factors.

4. Customer Responsibilities

• Customers are responsible for providing accurate information about their service needs and ensuring access to the location where services will be provided.
• It is the customer’s responsibility to inform us of any special fabric care requirements, sensitivities, or allergies prior to service.
• The customer should ensure that all items to be cleaned are free from hazardous materials and items that may damage equipment or cause harm to the technicians.

5. Pricing and Payment

• Prices for services are quoted on our website or through direct communication with our team.
• Payment for services is due upon completion of the job, unless otherwise agreed upon.
• We accept payment through various methods, including but not limited to cash, credit card, and online transfer.

6. Appointment and Cancellations

• Customers must provide sufficient notice for any cancellation or rescheduling of appointments. Failure to do so may result in cancellation fees.
• We reserve the right to reschedule appointments in the event of emergencies or unforeseen circumstances.

7. Limitations of Liability

While we strive to provide the best possible service, Winbox CleanWeave Solutions is not responsible for any damages that may occur to fabrics during the cleaning process, especially if the fabrics are old, delicate, or have pre-existing damage. Our technicians will always perform a thorough assessment of your fabrics and advise you accordingly.

8. Privacy and Confidentiality

We respect your privacy and are committed to protecting your personal information. Any personal information collected will only be used for service-related purposes and will not be shared with third parties without your consent.

9. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Winbox CleanWeave Solutions and is protected by copyright laws. You may not use any of the content for commercial purposes without express written permission from us.

10. Changes to Terms & Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review the Terms periodically.

11. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

Winbox CleanWeave Solutions
No. 208, Jalan Tuanku Abdul Rahman,
City Centre, 50100 Kuala Lumpur

Email: support@winboxservices.com

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.