At Winbox CleanWeave Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services.

By using our website or engaging in our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services or provide any personal information.

1. Information We Collect

We collect various types of information to provide you with the best possible service. The types of information we collect include:

• Personal Information: When you book a service, contact us, or make inquiries, we may collect personal details such as your name, email address, phone number, and billing information.
• Service-Related Information: We may collect details regarding the services you request, such as the type of cleaning service, your address, and specific instructions related to your service.
• Usage Data: We may collect data about how you interact with our website, including IP addresses, browser type, device information, and browsing activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with the services you request.
• To respond to your inquiries, feedback, or requests.
• To process payments and confirm bookings.
• To improve our services and website.
• To send promotional offers, news, and updates (if you have opted in).
• To comply with legal obligations and resolve disputes.

3. Data Security

We take your privacy seriously and implement a variety of security measures to protect your personal information. All personal information is stored on secure servers, and we utilize encryption technologies where applicable to protect sensitive data during transmission.

Despite our efforts to secure your data, please understand that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following cases:

• With service providers: We may share your information with third-party companies that assist us in providing services, such as payment processors, email marketing services, and web hosting.
• For legal reasons: We may disclose your information if required by law or to protect the rights, property, or safety of Winbox CleanWeave Solutions, our customers, or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that are placed on your device to track site usage and provide a more personalized experience. You can choose to disable cookies through your browser settings, but doing so may affect your ability to use certain features of our website.

We also use Google Analytics and other analytics tools to track website performance and user interactions.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we have about you.
• Correction: You can request that we update or correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions (such as when the data is necessary for providing services or complying with legal obligations).
• Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the email or by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will post any updates on this page, and the revised policy will take effect as soon as it is published. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Winbox CleanWeave Solutions
No. 208, Jalan Tuanku Abdul Rahman,
City Centre, 50100 Kuala Lumpur

Email: support@winboxservices.com

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.